Wireless Speakers Support

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Play-fi device not discovered after setup.

The final step during Play-Fi Set-Up is for the app to search for and find the new products connected to the Wi-Fi network.  If it is unable to find the product at this step, one of two things has occurred.  

  • It’s possible the password was inadvertently entered incorrectly.  Choose “Settings > Add Play-Fi Device” to run setup again, with the correct password, using the option to show the password so that you can verify the entry.   
  • Double check that your phone or tablet is connected to the same network you used to set up the Play-Fi product.
  • If using a Samsung phone, go to the Advanced Wi-Fi settings in your phone and disable "Smart Network Switch" (or similar settings), then try setup again.
  • Close the app, and restart it.
  • If this does not work, click here to review detailed information on the DTS Play-Fi web-site.
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