During the unprecedented impact of COVID-19 we have reduced both staff and hours of operation. Because of this, all calls may not be answered. For all technical support related inquires we encourage you to email firstname.lastname@example.org and email@example.com for sales inquiries. Please expect a slightly longer response time than usual. Thank you for your understanding during this time.
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Most items ship from our facility in Mississauga, Ontario Canada with delivery time between 2-10 business days. Business days include Monday through Friday, and exclude national holidays. Please provide a physical address for delivery whenever possible. Please note, all shipments from MartinLogan require a signature upon receipt.
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email.
Our Returns & Refund Policy is limited to products purchased directly from our MartinLogan Online Store and the procedure for returns must be initiated within 60 days from the date the item was delivered. Please note that for items purchased from other retailers, we can only assist in warranty support.
In order to quality for a full refund of the purchase price of the product (exclusive of initial shipping and handling charges), you must contact the Inside Sales team at (785) 749-0133 to obtain a Return Merchandise Authorization Number (RMA) within the specified time frame of the said product. The product must be returned to MartinLogan in its original packaging and condition. If the customer fails to return any of the original documents, carton, packaging material, remote, hardware, etc. are missing, the item may be subject to a 15% restocking fee. If the customer fails to return the item in the original condition and/or with missing parts, additional restocking charges may apply.
Please note that the Return Merchandise Authorization Number (RMA) number must be noted on the outside of the returned product's package. We advise that you select a method of shipping that is traceable for your protection. The customer is responsible for all additional costs, including paying all shipping charges, in returning the product to MartinLogan.
Risk in the returned product only passes to MartinLogan when the product is received by MartinLogan and MartinLogan shall not be responsible for items lost in transit to us. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 14 days of MartinLogan’s receipt of the returned product. In the event that the procedure herein is not followed, MartinLogan reserves the right to accept the return of the product on such terms that it may determine at its sole discretion.