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Troubleshooting Wireless Products

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What do the LED flashes mean?

Created: Sep 28 2015 | Updated: Aug 24 2018

The information on this page pertains the the following Play-Fi compatible products

  • Bravado
  • Cadence
  • Crescendo X
  • Forte
  • Motion Vision X
  • Unison

Wi-Fi Light is Solid

This indicates the Play-Fi product has the network setup information, and is connected to the network. In the instance where the light indicates this status, but the product cannot be found in app, see the following:

  • Try closing the Play-Fi app and reopening it, or restarting your phone, tablet, PC 
  • Double-check that you’re connected to the same network as the speaker that was setup 
  • Be sure that you have broadcast forwarding and media sharing enabled on your router / access Point 
  • Try a Manual Update 
  • Check our Router Compatibility List to see if your model (or similar model) is present and if there is a solution

Wi-Fi Light Rapidly Blinking

This indicates the Play-Fi product has the network setup information, and is attempting to connect. If you’re experiencing issues, see the following:

  • Move the Play-Fi product closer to the router / access point 
  • Check that you’re not using Enterprise or Commercial security (such as 802.1x) on your router / access point 
  • Verify that your network is not set to deny unauthorized MAC IDs, or that it has a frequent lease refresh 
  • Be sure the router is not set to Wi-Fi channels outside of your region 
  • Try a Manual Update 
  • Check our Router Compatibility List to see if your model (or similar model) is present and if there is a solution

Wi-Fi Light Pulsing Slowly

This indicates the Play-Fi product has returned to Access Point Setup mode, and will need to be setup again. If you’re experiencing issues, see the following:

  • Double-check the password you entered was correct 
  • Power cycle the Play-Fi product (turn it off and then on again) 
  • Move the Play-Fi product closer to the router / access point 
  • Check that you’re not using Enterprise or Commercial security (such as 802.1x) on your router / access point 
  • Try a Manual Update 
  • Check our Router Compatibility List to see if your model (or similar model) is present and if there is a solution

Wi-Fi Light Off

This indicates the Play-Fi product is no longer attempting to use Wi-Fi. If you are experiencing issues while trying to use Wi-Fi, see the following:

  • Check that the Play-Fi product is not connected via Ethernet (this light turns off when connected via Ethernet)
  • Power cycle the Play-Fi product (turn it off and then on again) 
  • Try a manual update 
  • Contact Customer Support

If you are experiencing issues with Ethernet, try the following:

  • Try closing the Play-Fi app and reopening it, or restarting your phone, tablet, PC 
  • Double-check that you’re connected to the same network as the speaker that was setup 
  • Be sure that you have broadcast forwarding and media sharing enabled on your router / access Point 
  • Try a manual update 
  • Check our Router Compatibility List to see if your model (or similar model) is present and if there is a solution 

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